Trillium Lakelands District School Board (TLDSB) is committed to providing our students, parents/guardians, the public, and our staff with accessible services and opportunities that are free of barriers and biases. We focus on engagement and achievement for all students. The use of assistive devices is welcome in TLDSB.
TLDSB is committed to ensuring that all policies, practices, and procedures are consistent with the principles of independence, dignity, integration, and equality of opportunity to all people visiting our sites.
If you have questions or comments about accessibility for persons with disabilities, or if you wish to report barriers for persons with disabilities or to request a document in an alternative format due to a disability, please contact our Communications Services Department at 1-888-526-5552 extension 22129, or at firstname.lastname@example.org.
The Board has a policy and procedures related to Accessible Customer Service:
The Accessibility for Ontarians with Disabilities Act (AODA), 2005 uses the same definition of “disability” as the Ontario Human Rights Code, which includes both visible and non-visible disabilities. The Accessible Customer Service Standard was the first standard developed to become a regulation under the AODA. The standard addresses business practices and training needed to provide better customer service to people with disabilities.
About 1.85 million people in Ontario have a disability; that’s one in seven people. Over the next 20 years as people grow older, the number will rise to one in five Ontarians.
The Accessibility for Ontarians with Disabilities Act 2005 and the related standards will assist businesses and organizations in ensuring their sites are accessible by all people, including people with disabilities.
- Customer Service
- Built Environment
- Information and Communication
The goal is to develop an ‘Accessible Ontario’ by 2025. The five standards will be phased in, beginning with the first Regulation – the Accessible Customer Service Regulation which came into effect in January 2010.
The Board has a policy and procedures related to Accessible Customer Service.
Communications Services Department
Trillium Lakelands District School Board
300 County Road #36
Lindsay, Ontario K9V 4R4
- Submitting a completed feedback form with a written description of the experience via mail, email, or in person at any TLDSB facility.
- Verbally, in person at any TLDSB facility, or on the telephone 1-888-526-5552 extension 22129.
All feedback received regarding the manner in which TLDSB provides goods and services to people with disabilities will be reviewed. If the customer wishes to be contacted, a response will be made within 10 business days either in writing, via email, in person, or by telephone acknowledging receipt of the feedback and outlining actions to be taken.