The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) uses the same definition of "disability" as the Ontario Human Rights Code, which includes both visible and non-visible disabilities.
The Accessible Customer Service Standard was the first standard developed to become a regulation under the AODA. The standard addresses business practices and training needed to provide better customer service to people with disabilities.
Why is "Accessible Customer Service" important?
We can't always tell who has a disability. The broad range of disabilities includes vision disabilities, deafness or being hard of hearing, intellectual or developmental, learning, and mental health disabilities. People with disabilities should have the same kind of opportunities as everyone else. They should be able to move around from place to place, go shopping, get a job, eat out, or go to school — just like everyone else. That's what is meant by an accessible society.
About 1.85 million people in Ontario have a disability; that's one in seven people. Over the next 20 years as people grow older, the number will rise to one in five Ontarians.
The Accessibility for Ontarians with Disabilities Act 2005 and the related standards will assist businesses and organizations in ensuring their sites are accessible by all people, including people with disabilities.
What is changing in Ontario?
The Accessibility for Ontarians with Disabilities Act, 2005 requires that businesses and organizations that provide goods and services to people in Ontario must meet certain accessibility standards in five important areas:
- Customer Service
- Built Environment
- Information and Communication
The goal is to develop an 'Accessible Ontario' by 2025. The five standards will be phased in, beginning with the first Regulation - the Accessible Customer Service Regulation which came into effect in January 2010.
What does Trillium Lakelands District School Board do to support Accessible Customer Service?
Trillium Lakelands District School Board is committed to ensuring that all of its policies, practices, and procedures are consistent with the principles of independence, dignity, integration, and equality of opportunity to all people visiting our sites.
The Board has a policy and five procedures related to Accessible Customer Service. These can be accessed by clicking HERE.
- Accessible Customer Service Policy BD-2080
- Notification of Disruption of Service BD-2081
- Use of Assistive Devices by the General Public BD-2082
- Use of Support Person by the General Public BD-2083
- Use of Service Animals by the General Public BD-2084
- Monitoring and Feedback on Accessible Customer Service BD-2085
What if I have a question?
Trillium Lakelands District School Board
PO Box 420, County Road 36
Lindsay, ON K9V 4S4
What if I want to provide feedback?
Anyone wishing to provide feedback about an experience regarding access to services for people with disabilities at Trillium Lakelands District School Board may do so in the following ways:
Submitting a completed feedback formWritten description of the experience via mail, email, or in person at any TLDSB facilityVerbally, in person at any TLDSB facility or on the telephone 1-888-526-5552 ex 22129
All feedback received regarding the manner in which TLDSB provides goods and services to people with disabilities will be reviewed. If the customer wishes to be contacted, a response will be made within 10 business days either in writing, via email, in person, or by telephone acknowledging receipt of the feedback and outlining actions to be taken.